Privacy Policy

1. Data protection briefly

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. Detailed information about data protection can be found in our data protection declaration listed below this text.

Data collection on this website

Who is responsible for data collection on this website?

Data processing on this website is conducted by the website operator. You can find the operator's contact details in the "Information on the controller" section of this privacy policy.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This may, for example, be data that you enter in a contact form. Other data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data (e.g., internet browser, operating system, or time of page view). This data is collected automatically as soon as you enter this website.

For what do we use your data?

Some of the data is collected to ensure that the website is provided without errors. Other data can be used to analyse your user behaviour.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient, and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time if you have further questions about data protection.

Analysis tools and tools from third-party providers

When you visit this website, your surfing behaviour may be statistically evaluated. This is primarily done using so-called analysis programmes. Detailed information on these analysis programmes can be found in the following privacy policy.

2. Hosting

We host the content of our website with the following provider:

External hosting

This website is hosted externally. The personal data collected on this website is stored on the servers of the hoster(s). This may include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses and other data generated via a website.

External hosting is conducted for the purpose of contract fulfilment vis-à-vis our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of secure, fast, and efficient provision of our online offer by a professional provider (Art. 6 para. 1 lit. f GDPR). If a corresponding consent has been requested, the processing is conducted exclusively based on Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's end device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

Our host(s) will only process your data to the extent necessary to fulfil its performance obligations and follow our instructions regarding this data.

We use the following hoster(s):

Continum AG
Bismarckallee 17
79098 Freiburg
 Germany

Order processing

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract prescribed by data protection law, which guarantees that it processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

3. General notes and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and for what we use it. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g., when communicating by e-mail) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.

Note on the responsible body

The controller responsible for data processing on this website is

CG Car-Garantie Versicherungs-Aktiengesellschaft
Gündlinger Street 12
79111 Freiburg im Breisgau
Germany

Phone: +49 (0)761 4548 0
E-mail: info(at)cargarantie.com

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g., names, email addresses, etc.).

Storage duration

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the deletion will take place after these reasons no longer apply.

General information on the legal basis for data processing on this website

If you have consented to data processing, we process your personal data based on Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, insofar as special categories of data are processed in accordance with Art. 9 para. 1 GDPR. In the event of express consent to the transfer of personal data to third countries, data processing is also conducted based on Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or access to information in your end device (e.g., via device fingerprinting), the data processing is also conducted based on Section 25 (1) TDDDG. Consent can be revoked at any time. If your data is required for the fulfilment of a contract or for the implementation of pre-contractual measures, we process your data based on Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data if this is necessary to fulfil a legal obligation based on Art. 6 para. 1 lit. c GDPR. Data processing may also be conducted based on our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR. Information on the relevant legal bases in each individual case is provided in the following paragraphs of this privacy policy.

Data Protection Officer

We have appointed a data protection officer.

Dr Danny Reinhold
Gündlinger Straße 12
D-79111 Freiburg im Breisgau
Phone: +49 (0)761 4548 0
E-mail: datenschutz(at)cargarantie.com

Note on the transfer of data to third countries that are not secure under data protection law and the transfer to US companies that are not DPF-certified

Among other things, we use tools from companies based in third countries that are not secure under data protection law and US tools whose providers are not certified under the EU-US Data Privacy Framework (DPF). If these tools are active, your personal data may be transferred to these countries and processed there. We would like to point out that a level of data protection comparable to that in the EU cannot be guaranteed in third countries that are not secure under data protection law.

We would like to point out that the USA, as a safe third country, has a level of data protection comparable to that of the EU. Data transfer to the USA is therefore permitted if the recipient is certified under the "EU-US Data Privacy Framework" (DPF) or has suitable additional guarantees. Information on transfers to third countries, including the data recipients, can be found in this privacy policy.

Recipients of personal data

As part of our business activities, we work together with various external organisations. In some cases, it is also necessary to transfer personal data to these external organisations. We only pass on personal data to external bodies if this is necessary for the fulfilment of a contract, if we are legally obliged to do so (e.g., passing on data to tax authorities), if we have a legitimate interest in the transfer in accordance with Art. 6 para. 1 lit. f GDPR or if another legal basis permits the transfer of data. When using processors, we only pass on our customers' personal data based on a valid contract for order processing. In the case of joint processing, a joint processing agreement is concluded.

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke any consent you have already given at any time. The legality of the data processing conducted until the revocation remains unaffected by the revocation.

Right to object to the collection of data in exceptional cases and to direct marketing (Art. 21 GDPR)

If data processing is conducted based on Art. 6 para. 1 lit. e or f GDPR, you have the right to object to the processing of your personal data at any time for reasons arising from your particular situation; this also applies to profiling based on these provisions. the respective legal basis on which processing is based can be found in this privacy policy. If you object, we will no longer process your personal data concerned unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or the processing serves the establishment, exercise, or defence of legal claims (objection pursuant to Art. 21 (1) GDPR).

If your personal data are processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling insofar as it is associated with such direct marketing. If you object, your personal data will subsequently no longer be used for the purpose of direct marketing (objection pursuant to Art. 21 (2) GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of infringements of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or place of the alleged infringement. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process automatically based on your consent or in fulfilment of a contract handed over to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

Information, correction, and deletion

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if necessary, a right to correction or deletion of this data. You can contact us at any time if you have further questions about personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time to do this. The right to restriction of processing exists in the following cases:

• If you dispute the accuracy of your personal data stored by us, we generally need time to check this. For the duration of the review, you have the right to request that the processing of your personal data be restricted.
• If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of erasure.
• If we no longer need your personal data, but you need it for the exercise, defence or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of its erasure.
• If you have lodged an objection in accordance with Art. 21 (1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data - apart from its storage - may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.

Objection to advertising e-mails

We hereby object to the use of contact data published as part of our obligation to provide a legal notice for the purpose of sending unsolicited advertising and information material. The operators of this website expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

4. Data collection on this website

Cookies

Our Internet pages use so-called "cookies". Cookies are small data packets and do not cause any damage to your end device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself or they are automatically deleted by your web browser.

Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g., cookies for processing payment services).

Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g., the shopping basket function or the display of videos). Other cookies can be used to analyse user behaviour or for advertising purposes.

Cookies that are required to carry out the electronic communication process, to provide certain functions that you have requested (e.g. for the shopping basket function) or to optimise the website (e.g. cookies to measure the web audience) (necessary cookies) are stored based on Art. 6 para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of necessary cookies for the technically error-free and optimised provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, the processing is conducted exclusively based on this consent (Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG); the consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

You can find out which cookies and services are used on this website in this privacy policy.

Consent with ConsentManager

Our website uses the consent technology of ConsentManager to obtain your consent to the storage of certain cookies on your end device or to the use of certain technologies and to document this in compliance with data protection regulations. The provider of this technology is Jaohawi AB, Håltegelvägen 1b, 72348 Västerås, Sweden, website:

https://www.consentmanager.de (hereinafter referred to as "ConsentManager").

When you enter our website, a connection is established to the ConsentManager servers to obtain your consent and other declarations regarding the use of cookies. ConsentManager then stores a cookie in your browser to be able to assign the consents you have given or revoke them. The data collected in this way is stored until you ask us to delete it, delete the ConsentManager provider cookie yourself or the purpose for data storage no longer applies. Mandatory statutory retention obligations remain unaffected.

ConsentManager is used to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6 para. 1 lit. c GDPR.

Order processing

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract prescribed by data protection law, which guarantees that it processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

Contact form

If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.

This data is processed based on Art. 6 para. 1 lit. b GDPR if your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; consent can be revoked at any time.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g., after fulfilling your request). Mandatory statutory provisions - in particular retention periods - remain unaffected.

Enquiry by e-mail, telephone, or fax

If you contact us by e-mail, telephone or fax, your enquiry including all personal data (name, enquiry) will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.

This data is processed based on Art. 6 para. 1 lit. b GDPR if your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; consent can be revoked at any time.

The data you send to us via contact requests will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

5. Social media

LinkedIn

This website uses elements of the LinkedIn network. The provider is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland.

Each time you access a page on this website that contains elements from LinkedIn, a connection to LinkedIn servers is established. LinkedIn is informed that you have visited this website with your IP address. If you click on the LinkedIn "Recommend" button and are logged into your LinkedIn account, LinkedIn will be able to associate your visit to this website with you and your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by LinkedIn.

The use of this service is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. Consent can be revoked at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. You can find details here: https://www.linkedin.com/help/linkedin/answer/a1343190/eu-eea-and-swiss-data-transfers?lang=de

Further information on this can be found in LinkedIn's privacy policy at: https://www.linkedin.com/legal/privacy-policy

6. Analysis tools and advertising

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyse the behaviour of website visitors. In doing so, the website operator receives various usage data, such as page views, length of visit, operating systems used and origin of the user. This data is assigned to the user's end device. It is not assigned to a user ID.

We can also use Google Analytics to record your mouse and scroll movements and clicks, among other things. Google Analytics also uses various modelling approaches to supplement the recorded data records and uses machine learning technologies for data analysis.

Google Analytics uses technologies that enable the recognition of the user for the purpose of analysing user behaviour (e.g., cookies or device fingerprinting). The information collected by Google about the use of this website is generally transmitted to a Google server in the USA and stored there.

The use of this service is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. Consent can be revoked at any time.

The company is certified in accordance with the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified in accordance with the DPF undertakes to comply with these data protection standards.

Data transfer to the USA is therefore based on the European Commission's adequacy decision of 10 July 2023 for the "EU-US Data Privacy Framework".

Further information on this can be obtained from the provider under the following links:

https://policies.google.com/privacy/frameworks

https://www.dataprivacyframework.gov/s/participant-search/participant- detail?contact=true&id=a2zt000000001L5AAI&status=Active

IP anonymisation

Google Analytics IP anonymisation is activated. As a result, your IP address will be truncated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to analyse your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser plugin

You can prevent the collection and processing of your data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

You can find more information on how Google Analytics handles user data in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

Order processing

We have concluded an order processing contract with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Data stored by Google at user and event level that is linked to cookies, user IDs or advertising IDs (e.g., DoubleClick cookies, Android advertising ID) is anonymised or deleted after 13 months.

HotJar

This website uses functions of the web analysis service Hotjar. The provider is Hotjar Ltd, Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta.

We use Hotjar to better understand the needs of our users and to optimise the offer and experience on this website. Hotjar's technology gives us a better understanding of our users' experiences (e.g., how much time users spend on which pages, which links they click on, what they like and do not like, etc.) and this helps us to tailor our offering to our users' feedback. Hotjar works with cookies and other technologies to collect data about the behaviour of our users and their end devices, in particular IP address of the device (is only recorded and stored in anonymised form during your website use), screen size, device type (unique device identifiers), information about the browser used, location (country only), preferred language for displaying our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually prohibited from selling the data collected on our behalf.

Legal basis

The use of this service is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. Consent can be revoked at any time.

Order processing

We have concluded a data processing agreement (DPA) with Hotjar Ltd. This is a contract required by data protection law, which ensures that the company only processes the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.

Further information on data protection can be obtained from the provider under the sections "About Hotjar" and "Compliance, Data Protection, Legal and Security" on the provider's website, which you can access via the following links: 

https://help.hotjar.com/hc/de/articles/360053355554-Hotjar-Firmendetails

https://help.hotjar.com/hc/de/sections/360007812474

Google Ads and Google Conversion Tracking

This website uses Google Ads. Ads is an online advertising programme of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

As part of Google Ads, we use what is known as conversion tracking. When you click on an advert placed by Google, a cookie is set for conversion tracking. Cookies are small text files that the Internet browser stores on the user's computer. These cookies lose their validity after 30 days and are not used to personally identify the user. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognise that the user clicked on the ad and was redirected to this page.

Each Google Ads customer receives a different cookie. The cookies cannot be tracked via the websites of Ads customers. The information collected using the conversion cookie is used to generate conversion statistics for Ads customers who have opted for conversion tracking. Customers are told the total number of users who clicked on their advert and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. If you do not wish to participate in tracking, you can object to this use by easily deactivating the Google Conversion Tracking cookie via your Internet browser under user settings. You will then not be included in the conversion tracking statistics.

Storage of "conversion cookies"

The storage of "conversion cookies" and the use of this tracking tool are based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analysing user behaviour to optimise both its website and its advertising.

You can object to the storage under the conditions mentioned above in accordance with Art. 21 GDPR.

You can find more information about Google Ads and Google Conversion Tracking in Google's privacy policy: https://policies.google.com/privacy

Browser settings

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

7. Newsletter

Newsletter data

If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. No further data is collected, or only on a voluntary basis. We use the newsletter service providers described below to process the newsletter.

Inxmail

This website uses Inxmail to send newsletters. The provider is Inxmail GmbH, Wetzinger Straße 17, 79106 Freiburg (hereinafter referred to as Inxmail).

Inxmail is a service that can be used to organise and analyse the sending of newsletters, among other things. The data you enter for the purpose of subscribing to the newsletter is processed on Inxmail's servers.

Data analysis by Inxmail

With the help of Inxmail, we are able to analyse our newsletter campaigns. For example, we can see whether a newsletter message has been opened and which links have been clicked on. In this way, we can determine which links were clicked on particularly often.

We can also recognise whether certain previously defined actions were conducted after opening/clicking (conversion rate). For example, we can recognise whether you have made a purchase after clicking on the newsletter.

Inxmail also allows us to subdivide ("cluster") the newsletter recipients according to various categories. Newsletter recipients can be categorised by age, gender, or place of residence, for example. In this way, the newsletters can be better customised to the respective target groups.

If you do not wish to be analysed by Inxmail, you must unsubscribe from the newsletter. We provide a link for this purpose in every newsletter message.

You can find Inxmail's privacy policy at: https://www.inxmail.de/datenschutz

Anonymised tracking

We use anonymised tracking from Inxmail, which only allows us to identify you personally if you have expressly consented to this in advance.

Legal basis

The data processing is based on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time for the future.

Storage duration

The data you provide us with for the purpose of subscribing to the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and deleted from the newsletter distribution list after you unsubscribe from the newsletter or after the purpose no longer applies. We reserve the right to delete or block e-mail addresses from our newsletter distribution list at our own discretion within the scope of our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR. Data stored by us for other purposes remains unaffected by this.

After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a block list if this is necessary to prevent future mailings. The data from the block list will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). Storage in the block list is not limited in time. You can object to the storage under the conditions mentioned above in accordance with Art. 21 GDPR.

Order processing

We have concluded an order processing contract (AVV) with the company kultwerk GmbH, Hochmeisterstraße 3, 79104 Freiburg, a website agency. This is a contract prescribed by data protection law, which guarantees that the agency will only process the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.

In this contract, Kultwerk has contractually undertaken to commission subcontractors only under the condition of a contractual agreement in accordance with Art. 28 para. 2-4 GDPR. In application of this provision, Kultwerk has commissioned the newsletter service provider Inxmail as a subcontractor.

8. Plugins and tools

YouTube with extended data protection

This website embeds videos from the YouTube website. The operator of the website is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

When you visit one of these websites on which YouTube is integrated, a connection to the YouTube servers is established. The YouTube server is informed which of our pages you have visited. If you are logged in to your YouTube account, you enable YouTube to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account.

We use YouTube in extended data protection mode. According to YouTube, videos that are played in extended data protection mode are not used to personalise surfing on YouTube. Ads that are played in extended data protection mode are also not personalised. No cookies are set in extended data protection mode. Instead, so-called local storage elements are stored in the user's browser, which contain personal data similar to cookies and can be used to recognise the user. Details on the extended data protection mode can be found here:

https://support.google.com/youtube/answer/171780

After activating a YouTube video, further data processing operations may be triggered over which we have no influence.

The use of YouTube is in the interest of an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If a corresponding consent has been requested, the processing is conducted exclusively based on Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's end device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

You can find more information about data protection at YouTube in their privacy policy at: https://policies.google.com/privacy?hl=de

The company is certified in accordance with the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/s/participant-search/participant- detail?contact=true&id=a2zt000000001L5AAI&status=Active

Google Fonts (local hosting)

This site uses so-called Google Fonts, which are provided by Google, for the standardised display of fonts. The Google fonts are installed locally. There is no connection to Google servers.

Further information on Google Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://policies.google.com/privacy?hl=de

Friendly Captcha

We use Friendly Captcha (hereinafter referred to as "Friendly Captcha") on this website. The provider is Friendly Captcha GmbH, Am Anger 3-5, 82237 Wörthsee, Germany.

Friendly Captcha is used to check whether data is entered on this website (e.g., in a contact form) by a human or by an automated programme (so-called "bots"). For this purpose, Friendly Captcha analyses the behaviour of the website visitor based on various characteristics. For the analysis, Friendly Captcha evaluates various information (e.g., anonymised IP address, referrer, visit time, etc.).  

For this purpose, we have integrated a programme code from Friendly Captcha into our website (e.g., for contact forms) so that the visitor's end device can establish a connection to the Friendly Captcha servers to receive a calculation task from Friendly Captcha. The visitor's end device solves the calculation task, which requires certain system resources, and sends the calculation result to our web server. This contacts the Friendly Captcha server via an interface and receives a response as to whether the puzzle has been solved correctly by the end device.

In addition, the visitor's browser transmits connection data, environmental data, interaction data and functional data to Friendly Captcha. Friendly Captcha analyses this data and determines how likely it is that it is a human user or bot and sends the result to the service user. Depending on the result, we can assign security rules to requests via our website and, for example, process or reject them.

Friendly Captcha does not set or read any cookies on the visitor's end device. IP addresses are only stored in hashed (one-way encrypted) form and do not allow us or Friendly Captcha to draw any conclusions about an individual person.

The legal basis for the processing of the data is our legitimate interest in protecting our website from abusive access by bots, i.e., spam protection and protection against attacks (e.g., mass requests), Art. 6 para. 1 lit. f GDPR.

You can object to the processing under the conditions mentioned above in accordance with Art. 21 GDPR.

Order processing

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract prescribed by data protection law, which guarantees that it processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

Further information on data protection when using Friendly Captcha can be found at:

https://friendlycaptcha.com/de/legal/privacy-end-users/

Data Protection Statement
With these statements, we give you information on the processing of your personal data by CG Car-Garantie Versicherungs-AG and your rights under data protection law.

Party responsible for data controlling
CG Car-Garantie Versicherungs-AG
Gündlinger Strasse 12
79111 Freiburg
Tel. +49 761 4548 0)
Fax +49 761 4548 248)
E-mail address: info(at)cargarantie.com

You can contact our data protection officer by post to “Data Protection Officer” at the address provided above, or by e-mail at: datenschutz(at)cargarantie.com

Purposes and legal foundations of data processing
We process your personal data in compliance with the EU General Data Protection Regulation (GDPR) as well as all additional relevant laws.
The vehicle warranty received from your dealer is insured with us. In order to conclude the insurance agreement and assess the risk that we are to take on, we need the information provided by you in the warranty agreement. If the insurance agreement comes into effect, we will process this data in order to implement the contractual relationship. We require information regarding claims, for example, in order to be able to check whether an insurance case has occurred and the level of the claim.
It is not possible to conclude and/or implement the warranty insurance agreement without processing your personal data.
In addition, we need your personal data in order to create insurance-specific statistics, e.g. for developing new tariffs or to fulfil supervisory requirements.
The legal foundation for this processing of personal data for pre-contractual and contractual purposes is Article 6 Para. 1 b), GDPR.
We also process your data in order to protect our justified interests or those of third parties (Article 6, Para. 1) GDPR). Specifically, this may be necessary:

• to guarantee IT security and IT operation,
• to advertise our own insurance products,
• to prevent and clarify criminal offences; in particular, we use data analysis to identify information that may indicate insurance fraud.

In addition, we process your personal data to fulfil statutory duties such as supervisory requirements, business and fiscal legal duties to preserve records, and our advisory duty. In this case, the respective statutory regulations, in conjunction with Article 6 Para. 1 c) GDPR, serve as the legal foundation for processing.
If we wish to process your personal data for a purpose not specified above, we will inform you of this in advance within the framework of the statutory provisions.

Categories of recipients of personal data
Reinsurers:
We insure the risks that we take on through special insurance companies (reinsurers). In order to do this, it may be necessary to transfer your agreement data and, where applicable, claims data to a reinsurer so that the reinsurer is able to gain its own understanding of the risk or insurance case.

Vehicle manufacturers/importers:
In the event of warranty and/or insurance programs coordinated with vehicle manufacturers and/or vehicle importers, your agreement data and, where applicable, claims data are forwarded to vehicle manufacturers and/or vehicle importers for inclusion in statistics, for example.

External service providers:
In order to fulfil our contractual and statutory obligations, we procure some services from external service providers. The latest version of the list of contractors and service providers we use, and with which we have business relationships that are not solely temporary, can be viewed on our website at www.cargarantie.com/datenschutz

Additional recipients:
In addition, we may transfer your personal data to additional recipients such as authorities, in order to fulfil statutory disclosure obligations (e.g. financial authorities or law enforcement agencies).

Duration of data storage
We delete your personal data as soon as it is no longer required for the purposes specified above. In this process, it may be the case that personal data is stored for the period during which claims may be asserted against our company (statutory limitation period of three to thirty years). In addition, we store your personal data insofar as we are legally required to do so. Corresponding duties to the production of proof and retention are based, among other instruments, on the German Commercial Code, General Fiscal Law, and Money Laundering Act. In accordance with these, storage periods last up to ten years.

Rights of affected persons
You may demand disclosure of the data stored about your person by contacting the address provided above. In addition, under certain conditions you may demand the correction or deletion of your data. Furthermore, you may be due a right to restrict the processing of your data, as well as a right to the return – in a structured, established and machine-readable format – of the data provided by you.

Right of objection
You have the right to object to the processing of your personal data for the purposes of direct advertising.
To assert this, please contact info(at)cargarantie.com
If we process your data to protect justified interests, you may object to this processing if your particular situation gives rise to reasons that exclude data processing.

Right of complaint
You are able to contact the data protection officer specified above, or a supervisory authority for data protection, if you have a complaint.

Data transfer to a third country
If we transfer your personal data to service providers outside the European Economic Area (EEA), this transfer only occurs if the third country has been confirmed by the EU Commission to have an appropriate level of data protection.

Automated decisions on a case-by-case basis
Based on your information on the insurance case, the data saved regarding your agreement and where applicable information in this respect received from third parties, we will in some cases make a fully automated decision about our liability. The fully automated decisions are based on regulations defined in advance by the company, regarding the weighting of information.

Data Protection Statement
With these statements, we give you information on the processing of your personal data by CG Car-Garantie Versicherungs-AG and your rights under data protection law.

Party responsible for data processing
CG Car-Garantie Versicherungs-AG
Gündlinger Strasse 12
79111 Freiburg
Tel. +49 761 4548 0)
Fax +49 761 4548 248)
E-mail address: info(at)cargarantie.com

You can contact our data protection officer by post to “Data Protection Officer” at the address provided above, or by e-mail at: datenschutz(at)cargarantie.com

Purposes and legal foundations of data processing
We process your personal data in compliance with the EU General Data Protection Regulation (GDPR) as well as all additional relevant laws.
If you make an application for insurance protection, we need the information you have provided in this process in order to conclude the agreement and assess the risk that we are to take on. If the insurance agreement comes into effect, we will process this data in order to implement the contractual relationship, e.g. for issuing a policy or invoicing. We require information regarding claims, for example, in order to be able to check whether an insurance case has occurred and the level of the claim.
It is not possible to conclude and/or implement the insurance agreement without processing your personal data.
In addition, we need your personal data in order to create insurance-specific statistics, e.g. for developing new tariffs or to fulfil supervisory requirements.
The legal foundation for this processing of personal data for pre-contractual and contractual purposes is Article 6 Para. 1 b), GDPR.
We also process your data in order to protect our justified interests or those of third parties (Article 6, Para. 1) GDPR). Specifically, this may be necessary:

• to guarantee IT security and IT operation,
• to advertise our own insurance products,
• to prevent and clarify criminal offences; in particular, we use data analysis to identify information that may indicate insurance fraud.

In addition, we process your personal data to fulfil statutory duties such as supervisory requirements, business and fiscal legal duties to preserve records, and our advisory duty. In this case, the respective statutory regulations, in conjunction with Article 6 Para. 1 c) GDPR, serve as the legal foundation for processing.
If we wish to process your personal data for a purpose not specified above, we will inform you of this in advance within the framework of the statutory provisions.

Categories of recipients of personal data
Reinsurers:
We insure the risks that we take on through special insurance companies (reinsurers). In order to do this, it may be necessary to transfer your agreement data and, where applicable, claims data to a reinsurer so that the reinsurer is able to gain its own understanding of the risk or insurance case.

Vehicle manufacturers/importers:
In the event of warranty and/or insurance programs coordinated with vehicle manufacturers and/or vehicle importers, your agreement data and, where applicable, claims data are forwarded to vehicle manufacturers and/or vehicle importers for inclusion in statistics, for example.

External service providers:
In order to fulfil our contractual and statutory obligations, we procure some services from external service providers.
The latest version of the list of contractors and service providers we use, and with which we have business relationships that are not solely temporary, can be viewed on our website at www.cargarantie.com/datenschutz

Additional recipients:
In addition, we may transfer your personal data to additional recipients such as authorities, in order to fulfil statutory disclosure obligations (e.g. financial authorities or law enforcement agencies).

Duration of data storage
We delete your personal data as soon as it is no longer required for the purposes specified above. In this process, it may be the case that personal data is stored for the period during which claims may be asserted against our company (statutory limitation period of three to thirty years). In addition, we store your personal data insofar as we are legally required to do so. Corresponding duties to the production of proof and retention are based, among other instruments, on the German Commercial Code, General Fiscal Law, and Money Laundering Act. In accordance with these, storage periods last up to ten years.

Rights of affected persons
You may demand disclosure of the data stored about your person by contacting the address provided above. In addition, under certain conditions you may demand the correction or deletion of your data. Furthermore, you may be due a right to restrict the processing of your data, as well as a right to the return – in a structured, established and machine-readable format – of the data provided by you.

Right of objection
You have the right to object to the processing of your personal data for the purposes of direct advertising.
To assert this, please contact info(at)cargarantie.com
If we process your data to protect justified interests, you may object to this processing if your particular situation gives rise to reasons that exclude data processing.

Right of complaint
You are able to contact the data protection officer specified above, or a supervisory authority for data protection, if you have a complaint.
Data transfer to a third country
If we transfer your personal data to service providers outside the European Economic Area (EEA), this transfer only occurs if the third country has been confirmed by the EU Commission to have an appropriate level of data protection.

Automated decisions on a case-by-case basis
Based on your information on the insurance case, the data saved regarding your agreement and where applicable information in this respect received from third parties, we will in some cases make a fully automated decision about our liability. The fully automated decisions are based on regulations defined in advance by the company, regarding the weighting of information.

We use external service providers to fulfil our contractual and legal obligations. A list of the contractors and service providers we use for business relationships that are not only temporary can be found in the current version of our service provider list.

Please note that our service provider list is updated regularly.

Service Provider List

Status: March 2025