FAQs

FAQs: frequently asked questions with answers (vehicle owners)

(copy 2)

At CarGarantie, we have made it our goal to provide you with the best-possible service on everything that relates to your warranty. Below, we have compiled a list of frequently asked questions with answers. If your question is not listed, please contact our ServiceCenter:

Tel.: +49 (0) 761 4548 260
E-mail: servicecenter@cargarantie.com
Fax: +49 (0) 761 4548 248

For domestic claims, please contact your dealer, who will repair the damage and settle the payment directly with CarGarantie. This means that you will receive helpful, straightforward assistance. And if your dealer is not right in your area, simply file the damage claim via the CarGarantie 24-hour helpline. The repairs can then be carried out at any repair shop authorised for the brand of vehicle you drive – anywhere in Europe.

Please contact the dealership that originally sold you the contract. They can print off and give you a replacement copy of the documents.

The dealership that originally sold you the warranty will be happy to advise you on the possibilities of extending the warranty and the costs involved.

No, the warranty ends automatically on the agreed day of expiry.

Please send us all of the important details by e-mail, fax or post.

E-mail: servicecenter@cargarantie.com
Fax: +49 (0) 761 4548 248
Post: Gündlinger Straße 12, 79111 Freiburg (Germany)

Yes, you can. However, you may risk losing your warranty claim as you will be required to provide proof that non-performed or improperly performed maintenance work was not the cause of any damage that might occur at some point. 

Yes, your warranty is valid throughout Europe.

Your direct line to CarGarantie
ServiceCenter

We will be please to help you with any questions you may have:

Tel.: +49 (0) 761 4548 260
Fax: +49 (0) 761 4548 248

E-Mail: servicecenter@cargarantie.com